Frequently asked questions

Telegram sometimes sends the code inside the Telegram app instead of by SMS. On the Telegram screen, tap the option to receive the code by SMS, then wait for it in My numbers.

No. Our numbers receive text messages (SMS) only. If an app offers several ways to send the code, choose SMS.

It is a real phone number you use for a few minutes to receive one verification code. You don't need a SIM card or a second phone. The code appears on your screen in your account.

Pick the app you need a code for, pick a country, and tap Buy. You get a number right away. Type that number into the app, and the code it sends will show up in My numbers.

Every number costs $2.00. There are no plans, no hidden fees and no extra charge for popular apps. You only pay from your wallet when you buy.

Yes, for normal use such as protecting your privacy, testing apps or signing up while travelling. Please follow the rules of each app you sign up for. Using numbers for fraud or spam is not allowed.

Open Support and create a ticket. Choose the topic, describe what happened and, if it is about a number, select it from the list. We reply in your account, and you will see a dot when there is a new answer.

You don't have to choose. We automatically pick a fresh number for the app and country you selected, so you just buy and use it.

Each number is yours for 15 minutes. The timer on the number shows how much time is left. Most codes arrive within a minute.

First check that you typed the full number, including the country code. Then ask the app to send the code again. If nothing arrives before the timer ends, the order is cancelled and your $2.00 goes back to your wallet automatically. You can then try another country.

Yes. If no code has arrived, you can cancel a few minutes after buying and get your $2.00 back at once. If you do nothing, it is refunded automatically when the time runs out.

Once a code has arrived, the number has done its job, so the order is complete. Refunds are only for numbers that did not receive a code.

Yes, while the timer is still running. Tap Get another code, then ask the app to send a new one. It costs nothing extra.

No. Numbers are temporary and stop working when the timer ends. If an app asks to verify again weeks later, you will need a new number. For accounts you want to keep for a long time, we recommend also adding your own email or phone in the app's settings.

Some apps don't accept numbers from certain countries. Cancel the order (you get your money back if no code arrived) and try a different country.

Tap the copy button next to the number. Choose the same country in the app, then paste the number. If the app already shows the country code, remove it from the start of the number before pasting.

Open Account and tap Top up. Choose an amount and pay with cryptocurrency on the payment page. The money appears in your wallet as soon as the payment is confirmed.

Crypto payments need a few network confirmations, which can take several minutes. Your balance updates by itself. If it takes longer than an hour, open a support ticket and include the payment time.

All refunds go back to your wallet balance right away, so you can use them for your next number.